A new study by healthcare technology company ModMed reveals that while patients remain cautious about artificial intelligence in clinical decision-making, a majority are willing to accept AI if it means more quality time with their physician.
What did the patient survey find?
The survey, which polled 2,000 US adults who had visited a doctor in the past year, found that 57% of patients support the use of AI in the examination room, such as for ambient listening purposes, if it leads to increased direct interaction with their doctor.
The findings highlight a shift in patient attitudes since early 2023, when a Pew Research Center report found that 60% of Americans were uncomfortable with their healthcare provider relying on AI. However, discomfort persists around the use of AI in diagnosis: 55% of respondents still express unease about AI making clinical decisions, echoing concerns raised in 2023.
The value of transparency in AI
The ModMed survey also underscores the importance of transparency and safety. In the report, 83% of patients said they want AI used for diagnosis and treatment to meet strict safety and accuracy standards, and 81% expect to be informed when AI is involved in their care. Notably, nearly half of respondents want to be notified if AI is used for follow-ups such as lab results, while 40% prefer to hear about AI usage directly from their doctor or care team.
Dan Cane, Co-Founder and Co-CEO, ModMed, reflected on the survey results: “For too long, technology has put screens and paperwork between doctors and their patients…” he said. “As this research suggests, patients want a more human-centred experience, and they see AI as a solution, provided it’s transparent.”
