Words by Isabel O’Brien
A new study by healthcare technology company ModMed reveals that while patients remain cautious about artificial intelligence in clinical decision-making, a majority are willing to accept AI if it means more quality time with their physician.
The survey, which polled 2,000 US adults who had visited a doctor in the past year, found that 57% of patients support the use of AI in the examination room, such as for ambient listening purposes, if it leads to increased direct interaction with their doctor.
The findings highlight a shift in patient attitudes since early 2023, when a Pew Research Center report found that 60% of Americans were uncomfortable with their healthcare provider relying on AI. However, discomfort persists around the use of AI in diagnosis: 55% of respondents still express unease about AI making clinical decisions, echoing concerns raised in 2023.
The ModMed survey also underscores the importance of transparency and safety. In the report, 83% of patients said they want AI used for diagnosis and treatment to meet strict safety and accuracy standards, and 81% expect to be informed when AI is involved in their care. Notably, nearly half of respondents want to be notified if AI is used for follow-ups such as lab results, while 40% prefer to hear about AI usage directly from their doctor or care team.
Dan Cane, Co-Founder and Co-CEO, ModMed, reflected on the survey results: “For too long, technology has put screens and paperwork between doctors and their patients…” he said. “As this research suggests, patients want a more human-centred experience, and they see AI as a solution, provided it’s transparent.”
