Meeting customer needs in medical affairs - European Medical Journal

Meeting customer needs in medical affairs

Series 5: episode 8

Uncover the latest customer expectations of medical affairs in this episode of the GOLD podcast, which sees the team speak with not one but two medical affairs leaders from top healthcare consultancy firm, ZS.

Join guests Sarah Jarvis, Global Lead for the Medical Consulting Practice, and Sunil John, Principal and Co-Lead Global Medical Affairs Practice, as they delve into ZS’s latest medical affairs outlook report. Find out what customers want from omnichannel, lifecycle medical education preferences and so much more.

A little more on GOLD’s guests…

Sunil John has been with ZS for more than 13 years, where he currently co-leads the firm’s global medical affairs practice. For the last seven years at ZS, Sunil has focused exclusively on global medical affairs across field medical, medical excellence, medical information and medical education. He has worked across America, Europe and Asia Pacific and holds an MBA from the Indian Institute of Management in Bangalore.

Sarah Jarvis took her first job at ZS in 1998, before having a two-year stint at the pharma company Genentech. She returned to the business in 2005, where she now works as the Global Lead of Medical Affairs to help get the best out of MSL teams. She also has extensive experience on pre-launch products and holds an MBA from the London Business School and a BA from Princeton University.

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